Brooklands International
Freight Services

Privacy Policy

Privacy and Data Protection Policy to comply with the new EU General Data Protection Regulation (GDPR) which comes into force 25th May 2018.

Brooklands’s privacy principles demonstrate its commitment to maintaining the privacy and confidentiality of all information that it collects. Under no circumstances will Brooklands share any of your information with third parties without your permission.

If you have submitted personal information to us, you may at any time request to view it, have it removed from our database, or changed, by contacting us by e-mail, letter or telephone.

Please note that it is possible in some circumstances that we might be forced to disclose personally identifiable information in response to legal process or when it is required by law, for example in response to a court order or a law enforcement agency’s request. We cannot guarantee the privacy of personal information you transmit over the web.

Information we may collect from you
You may give us information about yourself when you complete forms on our website or correspond with us by telephone, email or any other way. The information you give us may include your name, address (home and work), contact telephone number(s) (home, work and mobile), contact email address (home and work), name of your employer (if relevant), credit card information (I being used for payment). We have to collect information about you in order to process your order, for internal administration purposes and to send you information about our services. This information is also needed by carriers, customs authorities and partner freight agents in order to perform our contracted services. The information is held on our files for repeat consignments. We hold bank details of regular suppliers for normal payment and accounting processes.

How your personal data is used

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services to you that you request from us
  • To provide you with information about goods and services we think may interest you. If you are an existing customer we will only contact you by electronic means with information about goods and services similar to those that were the subject of a previous sale. If you are a new customer, we will contact you by electronic means only if you have consented to this. We will never pass your details on to third parties for marketing purposes
  • To process payments from you
  • To notify you about the progress of your order or shipment
  • For internal operational purposes
  • To notify you about changes to our services

Processing of information
Your data may be controlled and processed by any of our administration team, to enable them to, among other things, fulfil your order, process your payment details and provide support services. By submitting your personal date, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your rights
You have the right to access and amend your personal data at any time by contacting us at

Copying, distributing or any use of the materials contained on this web site for any commercial purpose is strictly prohibited.

You may not create a database by systematically downloading substantial parts of this web site.

Nothing in this web site or the documents available through it constitutes legal or other professional advice. You should not rely on any information contained in this web site as if it were legal advice or other professional advice. The documents published on this web site are for general guidance and information only and do not contain definitive advice.

Although every effort is made to virus-check documents and files before they are posted on this web site, Brooklands cannot guarantee that documents or files downloaded from this web site will be free from viruses and Brooklands does not accept any responsibility for any damage or loss caused by any virus. For your own protection, you must use virus-checking software when using this web site. You must not provide or post through this web site any document or file which you believe may contain a virus. Such document or file must be virus-checked prior to being submitted for inclusion on this web site.

Except as expressly permitted by applicable law and in this site, no part of this web site, including information, images, logos, photos and overall appearance of the site (except to the extent required in order to use this web site in accordance with these terms and conditions), may be copied, republished, stored in any medium (including in any other web site), distributed, transmitted, re-transmitted, modified, broadcast or reproduced in any form whatsoever or any document available through this web site without the prior written permission of Brooklands or the copyright owner or licensee.

Links to other websites
This web site contains links to other web sites operated by third parties. The links are provided for convenience only and to help you find additional information. Brooklands does not accept any responsibility over the content of these third party web sites and specifically excludes to the fullest extent permitted by law all liability that may arise with respect to or as a result of such material causing damage, costs, injury or financial loss of any kind. The inclusion of the links in this web site does not constitute an endorsement of such web sites, and your linking to these sites is at your own risk.

Content Accuracy
Whilst all reasonable effort has been made to ensure the accuracy of the information on this web site and the Internet links established here, no responsibility is accepted for any error or omission and any and all liability which might arise from your use or reliance on the information or links on this web site is excluded. We do not endorse or accept any responsibility for any content on or software downloaded from any web site linked to this web site. No liability is accepted for the accuracy or completeness of the information contained in this web site or for any reliance placed by any person on the information. Brooklands makes no representations that the information contained in this web site is accurate, comprehensive, verified or complete.

Limitation of liability
In no event will Brooklands be liable, whether in contract or tort including negligence or breach of statutory duty or otherwise, for any losses sustained and arising out of or in connection with the use of this web site including without limitation loss of profit, loss of data or loss of goodwill whether direct or indirect nor any indirect, economic, consequential or special loss arising out of or in any way connected with the sue of this web site or with the delay or inability to use this web site or for any information, products or services obtained through this web site. Use of this web site and the information is entirely at the user’s sole risk. In no event will Brooklands be liable for any damages whatsoever arising out of or related to this web site. Your sole and exclusive remedy for dissatisfaction with this web site and/or information is to stop using the site and the information.

We reserve the right to revise this policy or any part of it from time to time. Please ensure that you check the policy periodically to ensure that you have the latest version.

Get in Touch

Do you want to speak to us about our freight forwarding services? Get in touch with our team today.

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